What Happens if I get Connection Issues during a Live Casino Game?

Typical Internet Connection Issues while Playing at a Live Casino

If the internet connection is disrupted while playing on live dealer casino sites, several things can happen depending on the severity and duration of the interruption:

Temporary Disruption

If the internet connection is only briefly interrupted, the game may pause temporarily, and the player may see a message indicating that there is a connection issue. This is similar to when you stream a movie online, and it might stop to buffer for a few seconds.

In most cases, the game will resume automatically once the connection is restored, and the player will be able to continue playing without any major issues.

Longer Disruption

If the internet connection is disrupted for a longer period, the game may be interrupted, and you may be disconnected from the game. In this case, you must log back into the game and resume play from where you left off.

However, if this takes too long, you may lose your bets or be disqualified from the game, which is usually the case when you play online blackjack.

Complete Disruption

In rare cases, the internet connection may be disrupted completely, and you may not be able to reconnect to the game. In this case, the player may lose their bets or be disqualified from the game, depending on the rules of the casino.

It is recommended to have a stable and reliable internet connection before playing a live casino game online.

Additionally, players should ensure that they are playing on a reputable and trustworthy online casino platform that has proper security measures and protocols in place to protect players’ personal and financial information.

What Happens When I Disconnect During a Live Casino Game?

If the internet connection is disrupted while playing a live casino game online, for example, Monopoly Live, the player’s connection to the live dealer and the game server will be lost. This means that the player will not be able to receive any updates from the game or make any further bets.

In most cases, the game will pause temporarily, and the player may see a message indicating a connection issue. All live games are controlled by a timer, so the dealer can’t pause the game and wait for players to reconnect. Therefore, the game may continue without them, and any bets they made before losing the connection will be considered final.

If you placed a bet before the connection got lost, the game would go on like normal without you seeing it. As always, if you win, your winnings will be added to your casino account.

What Happens if I play Blackjack and my Connection is Lost?

Most live games, like roulette and baccarat, don’t require additional input from you once your bet is made. Therefore, the game will proceed like normal whether you are connected or not.

The same is not true for a blackjack game, as you need to choose whether to stand or hit. If you have connection issues between your bet being placed and making this choice, you will normally automatically stand.

As every bet allows you just a few seconds to choose, you don’t have much wiggle room if your connection gets broken. Therefore, you might end up standing with a hand of 2 and 5, which will most likely result in a loss. However, if the dealer busts, you will still win your hand!

Most Common Policies for Disrupted Games

The policies for handling connection issues during live casino games may vary from casino to casino. Players should familiarize themselves with the casino’s policies and procedures for handling these situations to avoid misunderstandings or disputes.

Some of the most common policies are:

• Automatic Disqualification - Some casinos may automatically disqualify players who experience connection issues during live casino games. This means that the player’s bets may be forfeited, and they may be unable to rejoin the game once their internet connection is restored.
• Refunds or Reimbursements - Other casinos may have a policy of offering refunds or reimbursements to players who experience connection issues during live casino games. This may involve refunding the player’s bets or reimbursing them for any losses incurred due to the connection issue.
• Waiting Period - Some casinos may have a policy of waiting for a certain period before resuming the game in the event of a connection issue. This allows players time to reconnect to the game before play continues.
• Technical Support - Many casinos offer technical support to players who experience connection issues during live casino games. This may involve providing troubleshooting tips or offering assistance with resolving the issue.
• Discretion of the Casino - Ultimately, the policies for handling connection issues during live casino games are at the discretion of the casino. Some casinos may have specific policies, while others may handle each situation on a case-by-case basis.

It is important for players to familiarize themselves with the policies of the casino they are playing at and to contact customer support if they experience any connection issues during a live casino game. By doing so, they can minimize the risk of losing bets or being disqualified from the game due to connection issues.

For example, if it clearly states in the terms and conditions that all bets are lost during a connection issue, your complaints won’t help. Preferably, you would avoid these casinos altogether, as they are likely to run a dodgy business.

Additionally, you should always have a stable and reliable internet connection and avoid playing live casino games in areas with poor connectivity to minimize the risk of connection issues. We recommend using your Wi-Fi for live games, as the connection is more stable.

What if the Online Casino have Server Issues?

During peak hours, you might experience issues if there are too many people in the casino. That can sometimes make it hard to connect.

You could also place a bet, but the game you were playing could stop working due to server issues. If you see that the problem isn’t your Wi-Fi and that the money isn’t in your casino account, you normally have nothing to worry about. The best online casino websites will always give you back the money you lost because of their mistake.

You may need to talk to customer service if you are in doubt or if it takes a while for them to refund your bet. However, we have rarely found this step to be needed.

Connection Issues Using a VPN

Using a VPN can make you feel safer online. However, it is not advised to use it while gambling. Although many online casinos accept VPN, you might find problems when you want to withdraw your winnings as well as more likely to experience connection issues.

If you use a VPN as an extra layer of protection, and the VPN is hosted in the same country you reside in, the only risk is more frequent connection issues. Depending on your VPN service, you might experience frequent disruptions in the service, which can cause issues if you’re in the middle of a live game.

If you are using a VPN to gamble in a casino that does not allow users from your country, you might find even more risks than a disrupted game. As this most likely breaches their terms and conditions, you might find yourself at risk of being banned from their service.

Kate WebbEditor in Chief

With over ten years of experience working with gambling and writing about casinos, Kate brings a lot of knowledge to CasinoTop3.com. Kate oversees all the content written on CasinoTop3.com to ensure it contains factual information with value to you as a player.